As a customer service representative, your ability to deliver excellent service to your clients is critical to your brokerage’s success. In this four-part program, you will explore every aspect of brokerage operations from a customer service perspective. You will develop the skills required to ensure that your office maintains a consistent, high quality, customer service approach in all market conditions. The Customer Service for the Insurance Professional program is an excellent resource, whether you are new to the insurance brokerage field or a seasoned professional.

ABOUT THE COURSE

Module 1:

The Role of the Insurance Broker

• Understanding the Broker's Role
• Quality Service and its Benefits
• Client Expectations
• Effective Communications

Recommended for individuals who benefit from peer-to-peer interaction and prefer learning in a group environment.

It must be noted that to fully participate in this online course, attendees must have access to a webcam, headphones, microphone, and computer. Once registered the textbook will be sent to you.