Webinar: Assertiveness, Communicating with Confidence

Effective communications skills are an absolute necessity for the successful Insurance Professional.  Everyday we interact with customers, co-workers, contacts at the Insurance companies we work with as brokers, and other partners.  Our ability to communicate effectively is the biggest single contributor to the results we get in each and every interaction.  These skills include the ability to communicate what we need clearly and succinctly, generate cooperation and get commitments from the people we are working with, and to avoid conflict in sensitive conversations.  At the heart of these skills is assertiveness.  In this webinar you will learn what assertiveness is and how to communicate with greater confidence in every conversation.  Learn how to use assertiveness to increase your effectiveness and over-all success as an Insurance Professional.

About your presenter:

Steve Franklin has taught Professional Development for 30 years, currently in my own practice with my own training programs. Previously I worked for a number of years with the Atlantica Learning Corp. My earliest experience was working in partnership with Day-Timers of Canada. My courses are based on extensive research and methodical testing to ensure that the information, skills, processes and techniques I present are real solutions that produce real results. I am an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In my various roles as a public speaker, I have spoken across Canada as well as in the United States and Australia. My experience also includes extensive personal coaching; helping clients develop personal motivation for professional skills development, facilitating them through the necessary behaviour changes to make it happen. My training approach includes a strong focus on the practical rather than theoretical: a strong focus on behavioural change, helping participants successfully implement the learning: an interactive, dynamic session.

I have a passion for helping to develop workplaces that work for everyone; where the corporation experiences the levels of success it desires, and where the employees who create the success have a meaningful and positive work experience. My programs are designed to address both sides of the equation.

I was born and raised in Digby, Nova Scotia and I currently live in Riverview, New Brunswick.

Contact

For more information, please contact Becci Taylor, Professional Development, at btaylor@nbinsurancebrokers.ca  or (506) 450-6083.