Webinar: Inside the Regulator’s Office: What Every Broker Needs to Know About FCNB, Compliance & Consumer Protection

Webinar Overview

Join us for this essential webinar designed to demystify the role of the Financial and Consumer Services Commission (FCNB) and provide practical guidance on staying compliant in today’s evolving insurance landscape.

In this session, we’ll cover:

• The regulator’s role and how it impacts your brokerage
• Licensing, compliance, and common pitfalls to avoid
• Ethics, conduct, and handling complaints
• Consumer protection obligations & red flags
• Collaboration with IBANB, insurers, and consumer advocates
• Emerging regulatory trends brokers need to watch
• PLUS: Open Q&A with FCNB — your chance to get answers directly from the source!

Featured Speakers:

• Robert Picard – Senior Compliance Officer, FCNB
  With 25+ years of industry experience in life and investments, Robert has spent the past 9 years with the Commission in roles from Compliance Officer to Acting Director of Insurance. He now oversees a team of compliance officers and plays an active role in national initiatives through CCIR and CISRO.

• Sarah Butler, CIP – Licensing Manager, FCNB
  Sarah brings over two decades of insurance industry experience and has held multiple licences, including General, Life, and Mutual Funds. Since joining FCNB in 2018, she has worked in compliance and now oversees licensing operations, while also representing the Commission in national initiatives.